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Digital Transformation and Strategy !? Is It Important To Know?

Digital transformation and strategy that we often know is something related to the latest technology. Even though it was a mistake. This is because experts have not agreed on the exact definition of digital transformation. Recently, in a research journal discussing the meaning of digital transformation, they stated that they had been wrongly using the term digital transformation which is synonymous with technology, but if it can make it easier for people to find understanding, that's okay.

Digital Transformation and Strategy
Digital Transformation and Strategy

Digital Transformation and Strategy !? Is It Important To Know?


Digital technology that we know so far is an important factor to encourage business effectiveness because it can accelerate, quality results and cut costs cheaper. But not everyone is able to optimize technology for their business. Here we present a complete explanation.


Digital transformation is a state of transferring work activities to a state-of-the-art system. This term is popular since the existence of Covid-19 because everyone is flocking to move their activities to the digital world.


The increasing number of people moving to digital territory is also because the government itself appeals to this. In the end, the digital transformation and strategy of all the joints of life run simultaneously in the midst of a pandemic.


For example, in the zoom, people use this software to make it easier to interact with others even in large numbers. This greatly helps the activity and use of cost and time more efficiently.


But keep in mind, this digitization makes people comfortable with work activities at home. So there are some companies making strict rules for their employees to return to work in the office.

Keyword: Digital Transformation and Strategy, Customer Service Transformation Strategy